Company Policies

PC Direct holds the right to cancel an order for any reason at anytime.

Returns Policy

At PC Direct we try to make all purchases as simple as possible and the same for exchanges and returns. As long as you meet our return policy, keep in mind that some products do not fall under this guideline so please read the policy carefully.

Shipping charges are non-refundable.

All product returns must be reported within 3 days of when product was received or after a product is reported. Make sure to get your (RMA) this is the Return Merchandise Authorization #.

RMA must be handled with the proper paperwork within 20 days of the dated invoice of sale or the sale is final.

The RMA must be shipped back to us within 10 days of the RMA issued date.

All products are sold with the Manufactures Warranties. Please note that warranty periods and services may vary by manufacture and products. Please read the warranty carefully when you are shipped the products that you ordered.

All returns are the responsibility of the shipper and we suggest that you ship with a carrier that has tracking and insurance. The shipper will be held responsible for the products returned.

All items must be returned unused and with all the original packaging and have all accessories, blank warranty cards and owners manuals.

There is a 10% restocking fee for returns that meet our policy. For returns that do not meet our policy there will be a charged of 65% fee.

Unopened software can be exchanged within 20 days of invoice, open software cannot be returned.

Clearance items cannot be returned unless it is DOA and you have a RMA and needs to be complete within 20 days of invoice.

Returns Policy – Exceptions

We are sorry to report but due to certain manufactures policies we cannot handle their returns and you must deal with them direct.

HP/Compaq HP 800-752-0900 Compaq 1-800-652-6672
IBM 1-800-772-2227
Toshiba 1-800-457-7777 (choose tech support opt.)
Kingston Memory 1-800-337-3719

Return Procedure

1. E-mail our customer service center with your order # or call it in.
2. Fill out a RMA form and send it in by e-mail, fax or call it in. After you receive your RMA # please write it legibly on the return label.
3. Return the entire package to: PC Direct, Inc. 2025 Magna Lane Indian Trail, NC 28079 attn: RMA Department with your RMA #.

Exchange Policy

PC Direct handles all exchanges unless noted by the manufacture. All products are sold with the manufactures warranty. Exchanges after 20 days will be handled by the respective manufacture unless you have a RMA # with PC Direct Inc.

Payment Policy

Payments to PC Direct can be made by the following methods: credit card, checks, money orders, and wire transfers.

Credit card

We accept Visa and MasterCard . Please note that your card will not be charged until your order is shipped. PC Direct will notify you of backorders allowing the choice of cancellation. There is a small fee of 3.5% up to 6.5% for credit card transactions based on the total of the invoice and card type.

Check or money order

All orders paid by check or money order will be released to our warehouse for shipping 10 days after receipt of payment. Once payment is received it cannot be modified or cancelled without going through customer service and the proper channels. All payments made by check or money order should be accompanied by printed receipt including tax and shipping tax if applicable. Please address to:

PC Direct Inc.
2025 Magna Lane
Indian Trail, NC 28079

Wire Transfer

There is a $35.00 surcharge applied to wire transfer payments which is automatically added at time of order or when order is processed. If you need more help with this option please call our customer services line.

Bank Information

If you decide to make payment by check, phone orders or wire transfer, a customer service representative will call you to confirm your order.
We do not accept international orders at this time, except with prior arrangement.

Privacy Policy

PC Direct will never sell any of your personal or corporate information, or share information with any group except as required by law.
If you request, we will retain your email information so that you may receive monthly sale. Should you wish to discontinue this service, reply with the words " REMOVE " in the subject box. This process will take 1 or 2 business days to complete.
If you wish to be deactivated from our mailing list, please contact us at our marketing department.
For any questions about this site or these policies please contact our marketing department.